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Frequently Asked Questions

Common questions and answers about our products and services If you still have inquiries, please visit our Contact Support page.

Frequently Asked Questions (FAQs) – PBX Systems

To troubleshoot your PBX system, follow these steps:

  1. Ensure all device connections are properly powered and connected to the network.
  2. Reboot your PBX hardware by unplugging the main cord for a minute.
  3. Reboot your phones and routers by unplugging power cords for 10 seconds.
  4. Plug everything back in and wait for all lights to turn on.

Common VoIP/Telephone issues FAQ

To resolve this issue:

  1. Verify your phone or extension is powered on.
  2. Check for network-related errors on the phone screen.
  3. Disable “Do Not Disturb” (DND) if enabled.
  4. Deactivate call forwarding on the problematic extension.
  5. If issues persist, contact us for technical assistance.

To troubleshoot phone issues:

  1. Check for power issues at your premises.
  2. Confirm if others are experiencing the same problem.
  3. Proceed to step 5 if it’s a widespread issue.
  4. Proceed to step 6 if only one extension/user is affected.
  5. Restart your internet to resolve common problems.
  6. Ensure the extension has a network connection.

To resolve call transfer issues:

  1. Confirm the receiving extension is operational.
  2. Check if “Do Not Disturb” is disabled on the receiving extension.
  3. Deactivate call forwarding on the receiving extension.
  4. Ensure correct extension selection for transfers.
  5. If problems persist, seek assistance from our technical team.

FAQs on Internet and Connectivity Services

Common causes include equipment malfunctions, insufficient speeds, network congestion, hacking or malware, and inclement weather.

You can try the following steps:

  1. Restart your modem/router to restore the connection.
  2. Ensure all equipment is properly powered.
  3. Optimise Wi-Fi settings and consider a wired connection.
  4. Monitor your provider’s social media pages for updates.

Possible reasons include power fluctuations, poor signal due to weather or obstructions, and network congestion.

Some providers offer compensation for extended outages. Contact your provider for more information.

Yes, power outages can disrupt connectivity if devices lack battery backups.

Other FAQs

Yes, a cloud-based PBX system relies on an internet connection to transfer audio into data signals.

A PBX is an on-premise system not connected to a data network. VoIP converts voice to data and can be on-premise or hosted.

Feel free to contact our customer support team for further assistance and information.

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