Frequently Asked Questions

To resolve this issue:

1. Verify your phone or extension is powered on.
2. Check for network-related errors on the phone screen.
3. Disable “Do Not Disturb” (DND) if enabled.
4. Deactivate call forwarding on the problematic extension.
5. If issues persist, contact us for technical assistance.

To troubleshoot phone issues:

1. Check for power issues at your premises.
2. Confirm if others are experiencing the same problem.
3. Proceed to step 5 if it’s a widespread issue.
4. Proceed to step 6 if only one extension/user is affected.
5. Restart your internet to resolve common problems.
6. Ensure the extension has a network connection.

To resolve call transfer issues:

1. Confirm the receiving extension is operational.
2. Check if “Do Not Disturb” is disabled on the receiving extension.
3. Deactivate call forwarding on the receiving extension.
4. Ensure correct extension selection for transfers.
5. If problems persist, seek assistance from our technical team.